The SLA report helps you identify how your team is trending for each policy you’ve created. You can use this information to ensure that you provide consis...

Sometimes, a customer can contact your support team again days or weeks after their initial request, which might cause an issue with your established SLAs. ...

A service level agreement, or SLA, is a method of measuring conversation metrics to ensure you provide consistent customer support. In Kustomer, SLAs are design...